Privacy Policy
Introduction
Your privacy is important to us.
This Privacy Policy outlines how Lauren Brown Designs ("we", "us", or "our") collects, uses, communicates, discloses, and safeguards your personal information when you interact with our website or services.
Lauren Brown Designs is the data controller responsible for your personal data.
Please read this Privacy Policy carefully.
If any of your personal information changes, please let us know by emailing sayhello@laurenbrowndesigns.co.uk or writing to 108 Houghton Road, Houghton le Spring, DH5 9PL.
What Data do we collect?
We may collect and process the following personal data:
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First name and surname
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Contact information: email address, phone number, mobile number, postal address
How we collect your data
We collect personal data in the following ways:
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Direct interactions – When you fill in forms on our website or communicate with us by phone or email.
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Voluntary submissions – When you contact us, you do so at your own discretion and provide personal details at your own risk.
We securely store your data and only keep it for as long as necessary, in accordance with the Data Protection Act and GDPR.
How we use your data
We use your personal data when legally permitted, including:
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To issue invoices on completion of design and/or print work
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To comply with legal or regulatory obligations
We will only share your information with third parties if necessary to complete a job or project, and only the minimum required (typically just contact information).
We will never share your data for marketing purposes or sell your personal information.
All data is stored securely on password-protected devices with up-to-date antivirus and malware protection.
External Links
Users are advised to exercise caution before clicking any external links on this website (including clickable text, banners, or image links to other websites). We are not responsible for the content or privacy practices of external sites.
Data Retention
We retain your data for a minimum of five years from the date of your last invoice, in line with HMRC requirements.
Request Data Removal
If you would like your data removed from our records, please email sayhello@laurenbrowndesigns.co.uk with your request.
Your rights under GDPR
You have the right to:
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Access the personal data we hold about you
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Request corrections, updates, or deletion of your data
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Withdraw consent for us to process your data
Requests can be made via email or phone. These will generally be handled free of charge, unless considered excessive or unfounded.
To request a copy of your data, please contact: sayhello@laurenbrowndesigns.co.uk
Cookie policy
Our website may use cookies to enhance user experience.
Cookies are small files stored on your device that track usage and interaction with our site. You can choose to block or delete cookies through your browser settings.
Blocking cookies may affect your experience on our website.
Changes to this policy
Lauren Brown Designs may update this Privacy Policy from time to time. When we do, we’ll update the revision date below. Please check this page regularly to stay informed.
Last updated: 23 April 2025
Contact
Lauren Brown (trading as Lauren Brown Designs)
Email: sayhello@laurenbrowndesigns.co.uk
Address: 108 Houghton Road, Houghton le Spring, DH5 9PL
If you’re unhappy with how we collect or use your data, you have the right to complain to the Information Commissioner’s Office (ICO): www.ico.org.uk.
We would appreciate the chance to resolve any issues directly before you contact the ICO.